We are happy to exchange or refund most items. However items MUST BE UNUSED and returned to us in their ORIGINAL CONDITION & PACKAGING, with proof of purchase and within 90 days (30 days for clothing). Failure to do so can result in your request being denied and the goods returned to you. (Excludes customised products, personal massagers and vibra plus, which can only be returned if found to be faulty.)

Return postage is at the expense of the customer unless the item is faulty in which case please contact us first.

Replacements

If you find that something has arrived broken, faulty, or you have found that it is the wrong colour or size, we will replace it free of charge.  Simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be replaced and return them to Private Bag 92005, Victoria Street West, Auckland 1142.

Refunds

If you are not happy with any item purchased and would like a refund, simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 92005, Victoria Street West, Auckland 1142.

Out of Stock Items

Every effort is made to carry sufficient stock to meet expected demand. However, there are times when demand far exceeds available stock, causing a temporary out of stock situation. In these cases, we will ship you the items in question as soon as they are available. 

If you do not wish to wait for the remaining items to arrive simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Private Bag 92005, Victoria Street West, Auckland 1142.

If you have any questions, please call us on (09) 828 3645 or Contact Us via email.